Troubleshooting
iOS Connection Issues
This may be a permissions issue. Please delete the system VPN configuration first, then reconnect and allow permissions. If ineffective, please restart your phone.
ChatGPT Not Working
Please try: turning off location services, using global routing, avoid using Hong Kong and iOS optimized routes, restart the APP. We recommend using browser incognito mode to access chatgpt.com
iOS System Authorization Details
Network functionality authorization is required. Simply confirm with screen lock passcode or Touch ID.
Compatibility with Other VPNs
Not recommended to use multiple VPNs simultaneously as they may interfere with each other.
Official Website Access and Download Issues
Official website address is in APP under ‘My-About Us’. If unable to access or download, please connect to VPN first and try again.
Recharge Not Credited
Normal credit delay is 1-5 minutes. If timeout occurs, please contact customer service with account, order number and payment screenshot.
Payment Abnormal
If loading fails, check network and disconnect VPN; please try different payment method or retry later.
No Network After Connection
Please try switching network type (5G/Wifi), changing routes or restarting phone.
No Key Icon Displayed
Normal phenomenon for some domestic ROM systems, does not affect usage.
Common Questions
What’s your technical principle?
Simply put, we disguise traffic to make the firewall think you’re visiting a normal website.
How to download the client? We recommend Shadowrocket for iOS users
For client download and usage tutorials, please log in to (User Panel)
What if I don’t have a foreign Apple ID?
You can check the backend (User Panel) for shared public accounts or purchase foreign region accounts.
All nodes show no delay Timeout?
For widespread node errors/timeouts, please restart !router and !optical modem! (bridge mode preferred); We use future-oriented technology (quic udp) with lower latency and better security, which is future-oriented technology; The downside is it’s not widely adopted yet, some devices don’t support it well, usually restarting optical modem, router, computer, phone will automatically restore.